At Kulreeti, we make sure that your order reaches on time. For this we are associated with our trusted shipping companies who work 24*7 to help us send packages.

All orders are made sure to deliver within 15 days of date of order.

Shipping Charges:

INDIAN ORDERS

We provide free shipping across India.

INTERNATIONAL ORDERS

Shipping is calculated on checkout.

International Customs Charges:
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company's processing fees for clearing customs is to be borne by the customer.

SHIPPING DURATION

Once you place an order with us your order should reach you in 12-15 days for standard products. 

You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration also depends on your location. Shipping to metros is faster than to smaller towns and may reach faster.

If there is an order with more than one item the products may be shipped together or in parts depending on the packing.

Although we use reputed shipping companies, a force majeure situation may delay the shipping times and we will not be responsible for the same.

TAMPERED, DAMAGED OR OPENED PACKAGES

If you receive a shipment that seems tampered, damaged or opened please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team by contacting us at care@kulreeti.com

DAMAGED PRODUCTS

If a product reaches you in a damaged or defective condition, please email us at care@kulreeti.com within 24hrs along with images of the damaged product and we will help you out.

CANCELLATIONS

As a policy, orders once placed cannot be cancelled or modified. In certain special circumstances we may be able to accommodate your request. Please get in touch with our customer care team by contacting us at care@kulreeti.com, Refunds are not initiated in any circumstances.

RETURNS & EXCHANGES

We have a strict No exchange No refund policy. However in certain genuine cases for exchange of a non personalized item please contact us within 24hrs of receiving your order and we will see what is the best we can do in these special cases. This is totally at our discretion and customer has no right to decide if it’s a genuine case or not. Refund is not issued in any case.

In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange.

Please note that returns and exchanges are not accepted if

• The return or exchange request is made outside the specified time frame.
• The product has been made to order or customized.
• The product has been used, altered or damaged in any manner.
• The product returned is missing its original fixtures like boxes, invoice, tags, and other accessories.
• The product has hygiene related issues like underwear, nappy, swimwear.
• The product is on sale.

Once we have received and examined the product, a replacement will be couriered out to you in case of an exchange.

However if we have made a mistake form our end for example sent you a wrong size or a wrong variant of a product or the product is damaged or defective we will see to the best possible solution.