Shipping & Return Policy
At Kulreeti, we make sure that your order reaches on time. For this we are associated with our trusted shipping companies who work 24*7 to help us send packages.
All orders are made sure to deliver within 15-20 days of order and express shipping 7-9 days within India
Shipping Charges:
INDIAN ORDERS
We provide free shipping across India, express shipping is chargable.
INTERNATIONAL ORDERS
Shipping is calculated on checkout and standard shipping time is there for all international orders.
International Customs Charges:
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company's processing fees for clearing customs is to be borne by the customer.
SHIPPING DURATION
Once you place an order with us your order should reach you in 15-20 days for standard products.
You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration also depends on your location. Shipping to metros is faster than to smaller towns and may reach faster.
If there is an order with more than one item the products may be shipped together or in parts depending on the packing.
Although we use reputed shipping companies, a force majeure situation may delay the shipping times and we will not be responsible for the same.
TAMPERED, DAMAGED OR OPENED PACKAGES
If you receive a shipment that seems tampered, damaged or opened please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team by contacting us at care@kulreeti.com
DAMAGED PRODUCTS
If a product reaches you in a damaged or defective condition, please email us at care@kulreeti.com within 24hrs along with images of the damaged product and we will help you out.
CANCELLATIONS
As a policy, orders once placed cannot be cancelled or modified. In certain special circumstances we may be able to accommodate your request. Please get in touch with our customer care team by contacting us at care@kulreeti.com, Refunds are not initiated in any circumstances.
RETURNS & EXCHANGES
We have a strict No exchange No refund policy. However in certain genuine cases for exchange of a non personalized item please contact us within 24hrs of receiving your order and we will see what is the best we can do in these special cases. This is totally at our discretion and customer has no right to decide if it’s a genuine case or not. Refund is not issued in any case.
There may be color difference of the product shown digitally as compared to actual product due to the digital screen difference.
In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office within 5 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. Shipping expenses for returns are to be borne by customer only.
Please note that returns and exchanges are not accepted if
- The return or exchange request is made outside the specified time frame.
- The product has been made to order or customized.
- The product has been used, altered or damaged in any manner.
- The product returned is missing its original fixtures like boxes, invoice, tags, and other accessories.
- The product has hygiene related issues like underwear, nappy, swimwear.
- The product is on sale.
- Any order or product customized by client, Kulreeti (we) doesn't hold any guarantee of the outcome as it is made as per client's choice and cannot not be refunded or returned or cancelled in any circumstances.
Once we have received and examined the product, a replacement will be couriered out to you in case of an exchange.
